arrow up
Pathways Hypnotherapy in Benfleet Essex

Privacy Policy

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at

At, the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information is received and collected by and how it is used.

Pathways Hypnotherapy is committed to protecting and respecting your privacy. This policy (together with our stated terms and conditions) sets out the basis by which any personal data provide by/collected from you will be processed by Pathways Hypnotherapy. The following information clearly explains our views and practices regarding your personal data and how it is treated. By visiting, submitting any information or making contact you are accepting and consenting to the practices described within this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Victoria Baldwin (ICO registration reference ZA324211

What Personal Information might we collect?

You may provide information about yourself by submitting the contact forms on or by submitting digital or physical questionnaires or communications by phone, email or otherwise. Information is also disclosed and matters discussed during initial consultations or therapy.

Information provided could include; your name, address, email address, telephone numbers, financial details, emergency contact information, education and employment information, personal descriptions and lifestyle/health/medical history including current physical or mental issues. Also additional information considered appropriate to your therapy i.e. details of social and family circumstances, objectives and preferences.

What Non-personal Information do we collect?

Like the majority of websites, Pathways Hypnotherapy also automatically collects and logs non-identifying information when clients interact with the website:

Google Analytics. Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information may be obtained by visiting Google’s privacy policy. We use this information to conduct research and analysis to better understand how visitors are using our website, so that we can improve our website experience.

How is your personal information used?

Clients (those attending one or more paid sessions)

Information collected is used as follows:
to provide you with the agreed upon therapy in order to help you reach your goals.
to gather feedback used improve the quality of policies and services for all clients.
to provide clients with signposting to any information or guidance deemed helpful.


Those who have made contact and/or participated in an initial consultation but have not proceeded with paid sessions - information is used to reply to queries, answer enquiries and offer suggestions regarding treatment and appointment booking.

The lawful basis to collect, process and hold data is by consent of the individual data subject. By contacting Pathways Hypnotherapy and/or submitting your personal data, you agree and provide lawful consent to using your data in this way.

Disclosure of your information

I will not share any of your confidential, personal, identifiable information with any third parties unless instructed or permitted to do so by you or required to do so by law or in special cases, such as a physical threat to you or others. In the event that I am legally compelled to disclose such personally identifiable or personal health Information to a third party, I will try to notify you unless in doing so we would violate the law or court order.

Where and how is your personal data stored?

Any digitally processed personal identifiable data collected is stored under password protected encryption. All written personal data (signed consent forms) and other sensitive data are filed and locked away in a safe location.

My lawful basis to collect, process and hold data is by consent of the data subject. By submitting your personal data, you agree to this transfer, storing or processing. I will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet and email is not completely secure. Although I will do my best to protect your personal data, I cannot guarantee the security of your data transmitted to me; any transmission is at your own risk. Once I have received your information, I will use strict procedures and security features to try to prevent unauthorised access.

Retention Period

Clients :

Those clients attending one or more paid sessions - all data may be stored indefinitely but will not be stored for a period of less than 5 years, for the following reasons:
To provide continuity of service to clients who return for future treatments
To fulfil legal obligations should case notes be required by a court of law


Those who have contacted us and/or participated in an initial consultation but have not proceeded with paid sessions - all personal identifiable and contact data to be stored for 1 year, allowing enquiry sufficient time to make a decision without pressure. If after the initial 12 months the enquiry does not become a client then the data will be erased within the next 12 months.

Your rights - access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet the costs in providing you with details of the information held about you.

Links on our site

Our site may contain links to and from other websites. If you choose to follow a l ink to any other websites, please note that these websites have their own privacy policies and Pathways Hypnotherapy does not accept any responsibility or liability for these policies. Please check individual policies before you submit any personal data to other websites.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Keep in touch!